Protection of Your Privacy
We are committed to safeguarding your personal and business data. As part of providing our services, we collect essential information required to operate and secure our systems effectively. Our privacy practices ensure transparency, security, and responsible use of your data. We never sell your personal information to third parties. We take every reasonable step to minimize data exposure and ensure that any data we store is only accessible by authorized personnel. This commitment forms a foundation of trust between us and our users, which we take very seriously.
Information Collection
We collect personal data when you register, interact with, or use our services. This includes information you provide directly, as well as data we gather from your usage patterns and interactions with our platform. Additional data may be collected through cookies, logs, device metadata, and diagnostic tools used to enhance performance and user experience. We are transparent about these practices and provide clear options for users to manage their data preferences. This helps us maintain high service quality and improve future offerings.
Use of Collected Information
Your data is used to: deliver and improve our services; communicate with you regarding support, billing, or marketing; analyze service trends in an aggregated or anonymized form; and coordinate event participation or follow-up if you've registered interest. We may share your contact information with local event organizers, sponsors, or certified partners strictly for service facilitation or marketing—always with an opt-out option. Additionally, your data helps us personalize services, recommend relevant features, and identify areas where users may need support or assistance.
Managing Your Personal Data
You can access and update your personal information at any time by logging into your account. If you wish to permanently delete your account or personal data, contact our Helpdesk. We will honor such requests unless retention is legally required (e.g., for billing or tax purposes). We encourage users to regularly review and maintain the accuracy of their information to ensure seamless service delivery. Our system is designed to give you maximum control and visibility into the personal data you’ve shared with us.
Data Security
We implement rigorous technical, administrative, and organizational measures to secure your personal data from unauthorized access, loss, or misuse. Details of these security practices are documented in our dedicated Security Policy. Our infrastructure includes firewalls, encryption protocols, access controls, and real-time monitoring. We also conduct periodic audits and penetration tests to proactively identify and mitigate vulnerabilities. Security awareness training is provided to all staff to uphold a strong security culture throughout our organization.
Third-Party Service Providers
We engage third-party vendors to assist with core services such as hosting, payments, analytics, and communications. These vendors are contractually obligated to comply with data protection laws and to use your data solely for the purposes defined in our agreements. We carefully evaluate and select service providers based on their privacy practices, reputation, and reliability. Furthermore, we conduct regular reviews to ensure continued compliance and require that all subprocessors uphold our security and confidentiality standards.
Data Retention
We retain your account and contact data only for as long as necessary to fulfill the intended purposes outlined in this policy, or as required by law. This includes necessary timeframes for legal, administrative, or promotional activities. We routinely evaluate our data storage practices to ensure we do not retain personal information longer than needed. When retention is no longer required, data is securely deleted or anonymized. Our data retention schedules are designed to balance business needs with your right to privacy.
International Data Transfers
Your data may be accessed by authorized Odoo subsidiaries in other countries. All such transfers are governed by EU Standard Contractual Clauses to ensure adequate data protection in line with applicable regulations. We take steps to limit cross-border access to situations where it is operationally necessary. Where required, we provide additional safeguards to comply with local laws and expectations. Our goal is to maintain consistent protection of your data, no matter where it is processed or accessed.
